Warranty

One-year replacement / repair coverage on all FOCUS supplied components due to FOCUS warranty policy.

This Warranty covers all FOCUS-supplied enclosures and components for one year from date of receipt and provides a basic return-to-factory warranty.

Defective Component Exchange Process

Should a FOCUS component (enclosure, host computer or peripheral) fail to perform properly at any time within the warranty period, the customer should remove the component and ship it, at the customer's expense, to the Focus Centered Media Headquarter address below:

1 Hamasger st. P.O.B 3055
Ra’anana 43652, Israel

Replacement parts or products will be furnished on an exchange basis only, accompanied by a valid Purchase Order for the replacement component. When the replaced component arrives at FOCUS, the Purchase Order will be voided. Those components or items not returned to FOCUS will be due and payable against the valid purchase order.

FOCUS will repair or replace the component and return it to the customer at Focus’s
expense within 7 business days of receipt.
Replaced components and/or products will become the property of FOCUS.
The customer is responsible for re-installing the repaired component.

We shall not be liable for any incidental or consequential damages, nor for any damages or delays caused by circumstances beyond our control, including, without limitation, labor problems, shortage of goods or raw materials, fire, flood, weather or other acts of god.

For further information please contact: service@focus-media.tv